If you are unhappy with any aspect of your purchase, please contact us:

Phone:

Email:

Address:

If your complaint relates to your finance agreement, we will forward it to Novuna, who will acknowledge and respond within eight weeks.

If you are not satisfied with Novuna’s response, you may refer the matter to:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Telephone: 0300 123 9 123

Email: [email protected]

Website: <a href="http://www.financial-ombudsman.org.uk

">www.financial-ombudsman.org.uk